When iCloud breaks your Outlook

Recently we saw an increasing number of tickets where user complained about issues retrieving Free/Busy data while scheduling a meeting or for shared calendar.

When trying to schedule a meeting you would see only hash marks

No F/B data in Scheduling Assistant

Continue reading

Advertisements

Outlook: Issue with modified occurrences in a series

Currently I see an increasing number of reports about missing body of meeting series. As most of the series are Skype for Business and contain the dial-in information, this is really a bad end-user experience. Imagine you want to join the meeting and have no dial-in information or the attachments are gone.

My first thoughts were that this is a Skype for Business only issue or related to Exchange ActiveSync. But this time it turned out it’s not. After analyzing of several cases, it came down to an Outlook for Windows only issue in a delegate scenario.

Update 19.09.2017

The issue was resolved in Version 1706 (Build 8229.2103), which is the July version of the Current Channel. Please be aware about the changes to Office 365 ProPlus update management! You can read more about the changes here. Either way, when you are on Deferred or Semi-Annual Channel you have to wait for this fix.

Continue reading

Modern Attachments behind a web proxy

With Exchange 2016 a huge improvement in regards of document collaboration with OneDrive for Business was introduced when you have a Hybrid configured.

You can read more about it here:

When I introduced Exchange 2016, I was more than happy to configure and make this feature available to my end-users. But after I run through the prerequisites and steps, I wasn’t able to get the option in OWA and with Outlook I received the following error:

ModernAttProxy01

The same happened when I was using Outlook for Mac. As different clients, protocols and servers where affected, I assumed a general issue and started troubleshooting.

Continue reading

Outlook for Mac in Coexistence Environment

Currently I’m upgrading an Exchange 2013 environment to Exchange 2016. In general this upgrade runs very smoothly and is almost seemless for user. It’s a complete different story when you’re coming from Exchange 2010.

So far I got only positive feedback and no issue were reported. Until a bunch of shared mailbox have been migrated.

Users complained they cannot access these mailbox anymore. First I couldn’t reproduce the issue, until I got another important detail:

All these user are using Outlook for Mac and indeed I could reproduce the behavior.

Update 04.09.2017

This issue is fixed in version 15.38 (170815) of the Insider Fast Build as of August, 16:

https://support.office.com/article/d6347358-5613-433e-a49e-a9a0e8e0462a

Continue reading

How to hunt down an EAS bug

In the past month I had to troubleshoot a lot of EAS related issues. This is always a complex process and you as an administrator have to collect a lot of data and provide them to your vendors. After providing these, you often feels like a ping-pong ball. Especially when multiple vendors are involved.

Based on two examples I want to explain, how I was able to proof some misbehaviour of EAS clients. Meanwhile both have been acknowledged by the vendor as a bug:

With iOS 10 this feature can trigger a meeting forward to multiple recipients using SmartForward command.

When a user marks an item read or unread, the flag does not get synced to the mailbox.

Update 27.06.2017: There is also a fix in KB4012108 related to this issue. It’s not exactly the issue I’ve found, but a similar one. The details can be found in KB4024649.

For troubleshooting I used the following tools:

Continue reading

Outlook:No free/busy in scheduling assistant

Every now and then I hear complaints about Free/Busy information retrieval issues. There are a lot of reasons for such issues, but the interesting part by these issues is that accessing the shared Calendar is not a problem. Only when users set up a meeting and using the Scheduling Assistant, they suddenly see only the beloved hash marks:

FBScheduling_01.PNG

Using OWA the user was able to retrieve Free/Busy information using Scheduling Assistant.

And this happens usual to VIPs like the CEO or CIO. So I started troubleshooting with highest priority and found an easy fix.

Continue reading

Why using MAPIBlockOutlookExternalConnectivity is a bad idea

A while ago we had a special request: For a dedicated AD site, only a subset of users should be able to access their mailbox with Outlook for Windows from outside the corporate network. My first thoughts were this is not possible. I wasn’t aware of any setting to limit Outlook Anywhere or MapiHttp external access on user base.

But we were told by a PFE that there is a way:

Combining MAPI over HTTP configurations and internal or external connections

There is always something new, you can learn!

We did some testing and the results were very promising. So we were able to fulfill the request.

But the description of Set-CASMailbox for the parameter MAPIBlockOutlookExternalConnectivity and the article doesn’t reflect all consequences and soon we received a lot of complains, reports about connectivity issues with devices and applications other than Outlook for Windows.

Continue reading